Troubleshooting

Please check the following:

• Verify username and password are entered correctly
• Check if Caps Lock is enabled
• Clear browser cache and try again
• Try a different browser

1. Click "Forgot Password" on login page
2. Enter the email registered during signup
3. Check the reset link sent to your email
4. Set a new password

Please check the following:

• Verify you sent to the correct wallet address
• Confirm you selected the correct network (TRC20/ERC20)
• Wait for blockchain confirmations (10-30 minutes)
• If delayed over 30 minutes, contact support with TXID

Withdrawal processing times:

• Typically processed within 24 hours
• Weekends/holidays processed on next business day
• Large withdrawals require additional verification

1. Refresh page with F5 or Ctrl+R
2. Clear browser cache
3. Disable browser extensions
4. Update browser to latest version

Try these solutions:

• Rotate screen landscape/portrait then back
• Use browser's "Desktop Mode"
• Install and use PWA app

Check these requirements:

• Ensure you have sufficient balance
• Meet minimum referral requirements for the product
• No active staking for the same product
• Account verification completed

Interest payment information:

• Paid on business days only (Mon-Fri)
• First payment starts after 48/72 hours
• Verify staking status is "Active"
• Contact support if unpaid for 3+ days