Frequently Asked Questions

Common questions from OpenInterest users answered

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Account Related

Q: I can't sign up

A: Please check the following:

  • Verify email format is correct
  • Ensure password is at least 8 characters
  • Confirm referral code is accurate
  • Check if email is already registered

Q: I forgot my password

A: Click "Forgot Password" on the login page. A reset link will be sent to your registered email.

Q: I want to change my email

A: Go to Profile → Basic Information → Change Email. Verification is required for the new email.

Q: Can I change my referral code?

Popular

A: Referral codes can only be entered during signup and cannot be changed afterwards.

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Deposits & Withdrawals

Q: My deposit isn't showing

Popular

A: Network conditions may cause 10-30 minute delays. If delayed over 1 hour, contact support with your TXID.

Tip: Verify you sent to the correct network.

Q: What's the minimum deposit?

A: Minimum deposit is 100 USDT. Amounts below this may not be processed.

Q: What are the withdrawal fees?

A: Withdrawal fees vary by network:

  • TRC20: 5 USDT
  • ERC20: 10 USDT

Q: My withdrawal is delayed

A: Security reviews may take up to 24 hours. Large withdrawals or first-time withdrawals may require additional verification.

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Staking

Q: Can I cancel staking early?

Popular

A: Early termination is possible but incurs a 19% penalty fee. Please consider carefully.

Q: When are daily profits paid?

A: Daily profits are paid at 11 AM (UTC+8). Calculated on business days only, excluding weekends and holidays.

Q: Does staking auto-reinvest after maturity?

A: No auto-reinvestment. Principal and profits return to available balance at maturity.

Q: Can I stake multiple products simultaneously?

A: Yes, you can invest in multiple products simultaneously if you have sufficient balance.

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Referral Program

Q: How are referral commissions calculated?

A: Paid immediately when downline members start staking. Commission rates depend on your staking product.

Q: Can I have multiple referrers?

A: No, only one referrer is allowed. The referrer entered during signup cannot be changed.

Q: Where can I find my referral link?

A: Check the Referral menu for your referral code and link.

Q: How can I check my referral commission history?

A: View detailed history in Earnings → Referral Commission tab.

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Security

Q: Is 2FA setup required?

A: Not required but strongly recommended for account security. Essential for large asset holders.

Q: I can't access from overseas

A: Some countries have restricted access for security. VPN is recommended, and contact support for long-term overseas stays.

Q: My account is locked

A: Multiple wrong password attempts trigger temporary lock. Try again after 1 hour or contact support.

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Technical Issues

Q: Mobile display issues

A: Use latest Chrome or Safari browsers. Installing PWA provides better experience.

Q: Page loading is slow

A: Clear browser cache and refresh. If issues persist, try a different browser.

Q: Charts aren't displaying

A: Ensure JavaScript is enabled. Ad blockers may interfere with charts - try temporarily disabling them.

💬 Additional Questions

Can't find your answer here? Contact us through:

📧
Email

[email protected]

💬
Telegram

@openinterest_support

🗨️
Live Chat

Bottom right chat icon

Support Hours

Weekdays 09:00-18:00 (UTC+8)

Urgent inquiries accepted 24/7 via email.