Frequently Asked Questions
Common questions from OpenInterest users answered
Account Related
Q: I can't sign up
A: Please check the following:
- Verify email format is correct
- Ensure password is at least 8 characters
- Confirm referral code is accurate
- Check if email is already registered
Q: I forgot my password
A: Click "Forgot Password" on the login page. A reset link will be sent to your registered email.
Q: I want to change my email
A: Go to Profile → Basic Information → Change Email. Verification is required for the new email.
Q: Can I change my referral code?
PopularA: Referral codes can only be entered during signup and cannot be changed afterwards.
Deposits & Withdrawals
Q: My deposit isn't showing
PopularA: Network conditions may cause 10-30 minute delays. If delayed over 1 hour, contact support with your TXID.
Q: What's the minimum deposit?
A: Minimum deposit is 100 USDT. Amounts below this may not be processed.
Q: What are the withdrawal fees?
A: Withdrawal fees vary by network:
- TRC20: 5 USDT
- ERC20: 10 USDT
Q: My withdrawal is delayed
A: Security reviews may take up to 24 hours. Large withdrawals or first-time withdrawals may require additional verification.
Staking
Q: Can I cancel staking early?
PopularA: Early termination is possible but incurs a 19% penalty fee. Please consider carefully.
Q: When are daily profits paid?
A: Daily profits are paid at 11 AM (UTC+8). Calculated on business days only, excluding weekends and holidays.
Q: Does staking auto-reinvest after maturity?
A: No auto-reinvestment. Principal and profits return to available balance at maturity.
Q: Can I stake multiple products simultaneously?
A: Yes, you can invest in multiple products simultaneously if you have sufficient balance.
Referral Program
Q: How are referral commissions calculated?
A: Paid immediately when downline members start staking. Commission rates depend on your staking product.
Q: Can I have multiple referrers?
A: No, only one referrer is allowed. The referrer entered during signup cannot be changed.
Q: Where can I find my referral link?
A: Check the Referral menu for your referral code and link.
Q: How can I check my referral commission history?
A: View detailed history in Earnings → Referral Commission tab.
Security
Q: Is 2FA setup required?
A: Not required but strongly recommended for account security. Essential for large asset holders.
Q: I can't access from overseas
A: Some countries have restricted access for security. VPN is recommended, and contact support for long-term overseas stays.
Q: My account is locked
A: Multiple wrong password attempts trigger temporary lock. Try again after 1 hour or contact support.
Technical Issues
Q: Mobile display issues
A: Use latest Chrome or Safari browsers. Installing PWA provides better experience.
Q: Page loading is slow
A: Clear browser cache and refresh. If issues persist, try a different browser.
Q: Charts aren't displaying
A: Ensure JavaScript is enabled. Ad blockers may interfere with charts - try temporarily disabling them.
💬 Additional Questions
Can't find your answer here? Contact us through:
Support Hours
Weekdays 09:00-18:00 (UTC+8)
Urgent inquiries accepted 24/7 via email.